Privacy Policy
Introduction
This is the privacy policy for Foxhall Business Centres Ltd. This policy explains what personal information we have, how we use it and how you can check and update any of your personal information. For the purposes of this Privacy Policy, "we" means Foxhall Business Centres Ltd. Under the EU General Data Protection Regulation (GDPR) the 'data controller' is the organization responsible for protecting information and, in our case, is Foxhall Business Centres Ltd, Foxhall Lodge, Foxhall Road, Nottingham, NG7 6LH
What information we collect about you
We collect information about you when you submit an enquiry via our website, contact us by telephone directly or via an approved third party, such as a property agent. We also collect information when you voluntarily complete client surveys, or provide feedback to improve our service to you.
When you become a client of Foxhall Business Centres Ltd, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys or feedback
How we use the information about you
We collect and use personal information about the Individuals who come into contact with Foxhall Business Centres Ltd in order to carry on our work. This may involve the transfer of necessary information to contracted third parties who provide operational services on our behalf. We have safeguards in place to ensure that these third parties respect your privacy as much as we do.
We will not share your information for marketing purposes with external companies unless you have specifically told us that you want us to.
We require personal information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our service
- We may periodically send promotional emails about new offices, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Customer service
We may collect and use your personal information to provide you with a service, including responses to your enquiries. This typically requires the collection and use of certain personal contact information (such as your name or email address) and information regarding the reason for your inquiry (e.g., office availability, enquiry status, technical issue, service question/complaint, general question, etc.). Our customer service may be provided through various forms of communication, including email correspondence, hard copy letters or mailing, our customer service telephone number or through social media private messaging.
Marketing
We may like to send you information about products and services of ours which we think may be of interest to you. If so, we will request your consent to do so. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact us.
Website
Along with our business and internal computer systems, our website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
The site's compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
Information about our use of cookies
You will have seen a statement when you first visit our site that says by using this site you agree to our use of cookies according to our policy. Accordingly, we will take it that you consent to our using cookies if you continue to use our site.
We do not provide any specific functionality on our website to stop cookies, but if you do not consent to our using cookies, then you should either (a) set your browser to block cookies (your browser will have settings to enable this); or (b) cease using our website.
If you decide to disable cookies through your browser, you should find that most of the website works as expected, but functions that rely on cookies are obviously disabled. These functions may include using online forms (e.g. our enquiry form) or any feature that requires login.
Strictly necessary cookies
Some cookies on this site are essential, and the site won't work as expected without them. These cookies are essential for the operation of our websites and for instance enable you to navigate the websites to use certain services, e.g. to access secure areas.
|
Name of Cookie |
Description |
Category |
Duration |
|---|---|---|---|
|
ASPSESSIONID (The number on the end is your unique identifying code) |
A session ID for each user so that it can map the user to session state information on the server. A non-persistent cookie to store the session state. |
Strictly necessary |
End of browser session |
|
civicAllowCookies |
Cookie Control user interface to remember your preference |
Strictly necessary |
Third Party Cookies - Performance cookies
These cookies collect anonymised information about how you use our web sites, e.g. how often you visit the websites and which areas are accessed most frequently.
This information enables us to improve the performance of our web sites and are exclusively used for statistical purposes in order to analyse visits and access to the web sites themselves. The information collected by performance cookies is anonymised and cannot be used to identify a specific person.
|
Name of Cookie |
Description |
Category |
Duration |
|---|---|---|---|
|
_utma, |
Google Analytics is a web analytics service provided by Google, Inc. ("Google"), to help us see how our website is used. |
Strictly necessary |
90 days |
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Enquiry Form
If you choose to make an enquiry through our website, you will be asked to fill in a form with your personal details. We store this data in order to provide a service to the individual making the enquiry. We do not share this information with any third parties except those to the extent necessary to provide this service or if the individual has chosen to "opt in" to receive marketing information.
Email newsletter
If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who we use for email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within our website's own database. Neither will it be stored in any of our internal computer systems.
Your email address will remain within MailChimp's database for as long as we continue to use MailChimp's services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
Third Party Data Controllers/Processors
We use a number of third parties both on and offline to process personal data on our behalf. These third parties have been carefully chosen and measures have been taken to ensure that all comply with legislation. Details of these third parties may be supplied upon request.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@foxhallbc.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Foxhall Business Centres Ltd, Foxhall Lodge, Foxhall Road, Nottingham, NG7 6LH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on our web page. This privacy policy was last updated on 24/05/2018
How to contact us
If you would like access to or a copy of the personal information we hold about you, to request a correction, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Officer at the address shown above or email enquiries@foxhallbc.co.uk
Complaints will be dealt with by the Data Protection Officer and will be responded to within 40 days at the latest.
If you are not satisfied with the way your complaint was handled, you may be able to refer your complaint to the Information Commissioner's Office.
